In observance of Thanksgiving in the United States, we will be closed Thursday (11/24) and Friday (11/25) of this week, and back in the office the following Monday (11/28).

We will be on call for emergency support in case you have a service outage.

In the occurrence of any outage, you can subscribe to the updates at http://status.userplane.com.

Flash likes to take over and be the top most element visible on the page. For our Presence Bar in particular, this is an issue, as it sticks to the bottom of the page.

If you have a flash element on your site, whether a video, our Webchat embedded, or any other flash element, it may overlay on top of one of the IMs or Chatrooms in the Presence Bar.

To fix this, you need to set the “wmode” for Flash.

Inside the embed code, add this parameter:

<param name=”wmode” value=”opaque”/>

This will fix the issue and allow for an IM or Chat window to overlay on top of the Flash element on the page.

If you have any issues with it, feel free to contact our support team.

Apple has been sending small blows to Adobe lately, initially with the “no flash on iOS” position.

Apple’s most recent operating system release, OS X Lion, which dropped just a few days ago, contains yet another blow to Adobe [and Flash.]

Lion does not allow users to use the dialog to allow the video camera to be used from a specific website directly from the dialog anymore. You actually have to go into System Preferences » Flash Player » Camera and Microphone Settings by Site… » then add the domain you want to allow. To use Userplane, you would need to add userplane.com. You also must choose “allow” for Camera and Mic Access.

This is a huge blow to Adobe as they are trying to make it even more difficult to use. Note, it’s still entirely possible to use it, it’s just a pain and a huge hassle to do it.

Userplane’s Position

We are working on removing flash entirely from our platform, however, we strongly feel that there are certain things such as video streaming, which have not fully matured outside of Flash. As soon as support for video streaming is built outside of Flash, such as HTML5, we will be switching away from flash — but we won’t do that until we feel we can adequately support our customer base.

How to Fix it

Dialog box you would expect to be able to click "Allow"

Here’s how to fix it.

1. Find your System Preferences

2. Go to Flash Player

3. Go to Camera and Mic Settings by Site

4. Add userplane.com and choose Allow

5. Review the result of adding userplane.com

6. Refresh or re-open the page

You will need to refresh or re-open the page you previously had open for it to begin working as Apple has not allowed users to click outside of the dialog until the page is reloaded in some way.

Bug

[SDK-602] – Sending a blank message goes through with no content
[SDK-606] – Resizing window screws up the input width occasionally
[SDK-607] – Status icon positioning is wrong in the tabs on the PB
[SDK-615] – Sometimes the tab manage mis-measures and goes straight to overflow
[SDK-617] – PB – IM grows on message input rather then floating over the message pane
[SDK-618] – PB – IM does not re-shrink after message is sent
[SDK-619] – PB – border to left of the tab is missing
[SDK-621] – Focus lost in webkit on submit, probably path for iframe.js
[SDK-659] – Internal AV messages displayed in Message Pane or Growl Notification
[SDK-666] – Iframe of the message input extends underneath the send button.
[SDK-678] – When an av session is active, and the remote user goes offline, the av session should close.
[SDK-683] – Flash Video is overflowing out of the AV div in Firefox 3.6.13
[SDK-684] – When flash video is present in a background tab, it reveals by 1px at the left edge of the message pane
[SDK-686] – AV disconnects in tab A when user clicks on tab B in Webmessenger
[SDK-687] – WM Copy Text dialog notification does not display in IE
[SDK-688] – Clicking the name div in the messagepane next to the timestamp causes WM to disappear in IE
[SDK-689] – The Webmessenger window loses and does not regain connection when refreshing the parent window in Internet Explorer 7
[SDK-690] – Name strings are coming across instead of simple displayNames in Win / FF / 3.6.16
[SDK-691] – AV display position is off in IE7
[SDK-692] – The avatar div is too tall in IE7
[SDK-695] – Camera icon missing from AV button in IE7
[SDK-697] – Offline user's avatar and profile info should consistently display
[SDK-699] – The right and bottom areas of the Webmessenger interface are cut off by pop-up window edges in Windows Chrome
[SDK-701] – AV is not displaying in Firefox
[SDK-702] – Notifications improperly displayed when PresenceBar is enabled
[SDK-718] – Additional texts need to be included in the localization file for Webmessenger RTL
[SDK-719] – Text label needed on button next to the submit button in the Report Abuse interface
[SDK-720] – The Help life preserver button does not work
[SDK-721] – The Help life preserver button causes the Webmessenger interface to disappear in IE
[SDK-722] – The Help life preserver button causes the Webmessenger interface to disappear in IE
[SDK-726] – Display names degrade into userIDs
[SDK-729] – Flash Error #1009 when launching AV in IE
[SDK-730] – Copy Text dialog message falls behind the AV video
[SDK-731] – Connecting Singles: Random 'Undefined' Username
[SDK-733] – AV is not passing proper userID to connect video chat
[SDK-736] – Change the "undefined" text in the tabs to "loading" when loading the vcard

Improvement

[SDK-128] – Create Pass-through Sign On Experience
[SDK-519] – Make group names in roster localizable
[SDK-629] – Roster data is very slow to load at times, we should probably cache the vcards on all browsers not using the flash cache

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