Conn. spillover means Userplane will not keep your users from joining a chat just because it would put you over the amount of connections allowed for your particular package.  Userplane is here to make you successful and when you cap someone you are creating a poor experience for your users. Userplane lets you go beyond your allocated connections in a given month. We then work with you to evolve you to the package right for you based on your site's usage. While many of our competitors have a hard cap, the only time Userplane caps is in our Free/Starter package.

Connections  refer to the total number of people connecting to our servers at a given time. This is what the packages are primarily based. Every-time a user opens the application they are connecting to our servers and constitute a simultaneous connection. We never block users from connecting - users will never be denied access due to package limits except those users within our Free/Starter package. If you are consistently going over your package we will simply request that you upgrade. We also do not charge for connection overages.

You are paying for connections and hosting and not an app or feature.  In addition, you are paying one package fee and NO additional costs unless you have BW overages. Unlike our competitors you do not pay for upgrades, you do not pay to upgrade connection packages and you do not pay for any plugins.

You are not paying for all Userplane applications. You are paying for usage, regardless of which features/applications you use on your site. You are only paying for the connections  you use regardless of the application or feature. Userplane just makes all its features and applications available to you so you can drive engagement on your site. We are not in the business of limiting you but rather providing the tools that will make you success.

No, there is no commitment with Userplane. You are paying month-to-month.

Contact support@userplane.com and we will work with you to identify the package right for you.

Userplane does not charge a fee to enable an upgrade. All you pay for is the incremental cost of your new package moving forward.

Upgrading with Userplane is easy.  Contact support@userplane.com and we will gladly assist you.  As always, there is never a fee to upgrade to the latest Userplane application or add additional domains or applications.

Userplane never charges a fee to upgrade to its latest features and applications.

If you would like to upgrade to the new platform, please contact support@userplane.com.

Yes. The app will allow or deny users based on your user database. Users trying to use the app will not have to login a second time, but will be granted direct access based on your user database

Yes. Most of Userplane's clients host their own user database, in which case the security of the database will not be affected.

Userplane currently does not support off-site hosting of its applications. We have found that hosting within the Userplane network provides higher quality connections, bandwidth and increased uptime. If you wish discuss Userplane's hosting operations or you have a specific unique case that requires self-hosting, please contact us to discuss

• Internet Explorer 7.0 and higher (Windows)
• Firefox 3.x and higher (Windows, OS X, and Linux)
• Safari 3.x (OS X)
• Chrome 4.x and higher (Windows and OS X)
• Opera 9.x and higher (Windows and OS X)

We are currently not supporting any plugins at this time, but we are looking to once again later this year.

The Userplane Dashboard is a place where you add new sites, edit existing sites, and soon you will be able to manage your billing information as well.

The Dashboard is the future of where Userplane is going.

Yes, you can view site analytics in your Dashboard account.

Some web accelerator software is known to cause problems with the XML portion of the integration. A known issue is with a product by port80software.com. The issue here is with the generation of the XML page. If the file that generates the XML is going through this software it will not parse correctly and will subsequently not send our servers the proper info. To work around these types of problems it is necessary to either exclude the file that generates the XML from the program, or host it somewhere that is not running through the accelerator program. The other files that are part of the integration should be unaffected.

Not all characters will work for sessionGUID's or userID's. The following are the characters that will work for these;

a-z A-Z 0-9
{ } @ _ - .

Thus spaces and particularly < and > will not work. For questions about this email Userplane Support.

Userplane's latest apps utilize  H.264 video format to deliver the best quality video.

You will not have to download any software. Userplane seamlessly integrates with your site.

All of our products are designed to be completely customized and integrated with your website.  You will be able to use the appropriate integration APIs to integrate any application with your database, your users, and your settings.

Userplane has tried to make getting started with the apps as easy as possible. The first step is to place an order from our website.

For Integrated clients (Database Integration), go here: https://www.userplane.com/signup/

Once you sign up for a package, you will receive a confirmation email with further instructions.

For Instant Install clients (Copy and Paste), go here: http://www.userplane.com/directory/index.cfm?action=domain.home

You can review Userplane's Terms of Service by going to http://www.userplane.com/tos/. Userplane's Privacy Policy is the AOL Network Privacy Policy, which you can review by going to http://about.aol.com/aolnetwork/aol_pp. As a subsidiary of AOL LLC, Userplane has the ability to leverage the services, features and operational support from AOL in order to help us improve our offerings and services to you. Therefore, we are part of the enhanced web sites, products and services of the AOL Network. The AOL Network Privacy Policy explains the practices that will apply to your information when you use Userplane and other features of the AOL Network. Moreover, the policy explains the choices you can make about the ways this information is used by the AOL Network. We encourage you to review the AOL Network Privacy Policy. Please note that this policy does not apply to information about you collected by the third party web sites that may offer or give you access to Userplane applications. These third party sites and services are subject to their own privacy policies.Your ongoing use of Userplane signifies your acceptance of the terms described above. If you do not agree to these terms, you may cancel your Userplane services.

Yes we do! Userplane has partnered with website script providers so that our apps are set up as turnkey features.

Here is a list of those providers:

DatingSoftware.biz

eMeeting

Internet Dating Software 

KickApps

Sparta Social Networks

Dating Pro by Pilot Group

MiPhoto by MiWare

Pringo

Snapp/Me.com

Userplane's front end is comprised of a series of JavaScript widgets and a series of CSS stylesheets.  We do also require flash player (version 9 and up) in order to manage connections, stream video and audio content.  The back-end of the system is built on top of the open source XMPP protocol and a series of other open source back-end technologies to facilitate integration.

Some users have had trouble signing up for a chat from a signup link on website they may currently be using. Use the following link to try again: http://www.userplane.com/directory/. If the problem persists, please contact support@userplane.com  and provide as many details as you can, such as your operating system, your browser, and when the error occurred.

Simply log into the http://www.userplane.com/directory with your account. Then click on your userplaneID in the top right corner. When the Profile page is loaded, click on the EDIT button, which will pop up your account page. At the bottom of this page is the "Delete Your Profile" button which will allow you to delete your account.

It is very simple. Just log into http://www.userplane.com/directory.  When the community profile page loads, you hit the EDIT button to get to the community properties page. At the top of this frame you will see a DELETE button which you can click.

Standard performance/technical queries should be sent to support@userplane.com . In addition, all Integrated clients are given an email contact for urgent matters.

We are also available via phone: (310) 285-4339 for our paid Premium and Integrated customers.

Please read through the bug documented here as our application is affected by it:

http://code.google.com/p/chromium/issues/detail?id=5988

Are you using MAC OSX 10.6.4 or earler?

If this is the case, please read the following:

In your flash player settings, click the camera icon.

Click the drop-down menu to show the list of drivers.

Select USB Video Class Video

Click close

Are you using MAC OSX 10.6.5?

If this is the case, please read the following:

If iSight still works properly with everything else, consider these two possibilities:

(1) If you have installed Google plugins, a blog reports that uninstalling them restores proper iSight function with Flash and Mac OS X 10.6.5.

If Google is your problem, the GoogleVoiceAndVideoUninstaller.app should be in your hard drive's Library/Application Support/Google/ folder. (not your home folder library)

Some users of our applications have confirmed that this resolves the issue.

(2) Otherwise, the blog reports that installing the new Flash beta fixed Flash sites:

Clicking this link will download the beta --> http://tinyurl.com/2frejs4

To enable AV for Webchat, set <avenabled>true</avenabled> in the CSXML file.

To enable AV for Webmessnger,  set <avenabled>true</avenabled> in the WMXML file.

To enable AV for Webrecorder, set <avenabled>true</avenabled> in the WRXML file.

Before doing anything, make sure that your webcam and/or microphone are connected to your computer. Once they are connected, Macromedia Flash will automatically detect any cameras and audio sources for the chat.

If you have not seen the privacy screen from Flash pop-up when you start the chat click on the 'settings' button located in the 'Me' window, then navigate to the 'Privacy' tab. Make sure that you "allow userplane.com to access your camera and microphone."

Once you have set access permissions to Macromedia Flash Player, while still in the Settings window, navigate to the camera and microphone tabs and make sure that the computer is detecting your camera and microphone. Select the camera/microphone you are using and click on 'close'. The audio and video should now be set up.

To turn video on, you will click the 'V' button. To turn audio on, you will click the 'A' button.

If you are experiencing intermittent connections issues, there may be an issue calling your integration in a timely fashion. Our servers may be having trouble hitting your server. Please contact us so that we can pinpoint the cause of the issue.

Please contact us immediately.

We require userIds to be in lower case, if they are not will will force them into lower case in order to meet our needs.

Please visit the following url for documentation on this topic: http://www.userplane.com/docs/technical-library/customization.html#How_Userplane_Loads_Your_CSS

For example, let\'s say that you want to modify the user handle in the message header only.

In your css file, you will add the following code:

.up-messageheader .up-handle { background: red; color: white; border: green; }

This code changes the background of the handle, the actual color of the handler, and the color of border around the handler.

.up-messageheader and .up-handle are Userplane classes.

Background, color, and border are modifiable parameters of this class set.

To find a detailed list of classes, please go here: http://www.userplane.com/docs/technical-library/customization.html#How_Userplane_Loads_Your_CSS.

How can I remove a particular component from the message header in the Webmessenger3 IM window?

For example, let's say that you want to remove the add buddy button in the Webmessenger3 IM window.

In your css file, you will add the following code:

.up-messageheader-addbuddy { display: none !important; }

This code removes the add buddy button from the message header in the IM window.

.up-messageheader-addbuddy is a Userplane class

display is modifiable parameter of this class.

To find a detailed list of classes, please go here: http://www.userplane.com/docs/technical-library/customization.html#How_Userplane_Loads_Your_CSS.