userplane FAQ support
No, PayPal is all that is supported. It’s free so visit PayPal now and sign up!
Back to TopIf you are not seeing the “Pay Me Now” button then you have not met the $25 minimum required before you can request a payout.
Back to TopNo, if you earn it you can request it.
Back to TopOf course - if for some reason you do not like free money just click the “Opt Out” button located on the landing page after you login.
Back to TopThe complete process from requesting the money from Userplane Money to processing the payment to PayPal takes on average 30 days. Sometimes there are delays that can cause a slow down and sometimes you will get your monies before 30 days.
Back to TopUserplane allows unrestricted stream usage for your users - allowing them to dock and view streams as they wish.
Back to TopTo login to your ZoomShare chat as an administrator, go to your ZoomShare homepage and login to the chat via the upper-right hand corner chat login field, with your ZoomShare Tools login name. From there, you will be prompted for your ZoomShare Tools Login and Password and once verified will be taken to your chat as the administrator!
Back to TopAt this time, Userplane Instant Webchat does not support multiple admins/moderators. It is an upcoming feature that will be released soon.
Back to TopYes, the Userplane Instant Webchat is a fully-functional version of the Userplane Webchat and Userplane Webmessenger. While the integrated versions of the applications have additional features and customization abilities, the Instant version packs the same functionality and will soon feature almost as many features without the hassles of database integration.
Back to TopFirst verify that you are using your correct, registered, Userplane ID Login and respective password. Then check to make sure that you have confirmed your ID within 14 days of registration. Lastly, a Userplane ID is ONLY for use in the Userplane Instant Webchat, and not on any outside website login system - therefore it will only work in a Userplane Instant Webchat login field.
Back to TopUserplane ID's are user profiles that work across any Userplane Instant Webchat. To register for one, simply login to any Userplane Instant Webchat as a guest and click on the "Create Profile" button. From there you will be able to register your own Userplane ID!
Back to TopIn order to start broadcasting your Audio and/or Video you will need to first turn it. To do this click on the 'A' or 'V' buttons in the 'Me' pane below the text entry area,
The first time you do this you will be asked to grant permission to use your Mic and Webcam. The dialog box will look like this,
After you grant permission the AV will start. You will be able to see your own feed in the 'Me' area.
Back to TopTo delete a room, click on the name of the room that you wish to delete. From there you will see a toolbar with a 'Delete' button. Clicking the delete button will eliminate the room and send those in the room back to the Lobby.
Please note that only Admins and the user that created the room can delete rooms. The Lobby can not be deleted.
Back to TopIf you come across a user that you would like banned from your chat, click on the user's name. In the bottom left hand of the window there will be a 'ban' button. Click the button and the user will be kicked out of the chat and banned from re-entering based on his/her IP address. If you would like to reinstate that user back into the chat you will have to un-ban their IP address in the Users section of the Userplane Admin.
Please note that you can only ban a user when logged in as an admin.
Back to TopTo kick an unwanted user out of a room, click on the user's name. In the bottom left hand of the window there will be a kick button. Click the button and the user will be kicked from the room. When a user is kicked from a room, they are immediately sent to the Lobby.
Please note that users can not be kicked from the Lobby, only banned.
Back to TopTo log into the chat as an admin, click on the "Launch Webchat" button located in the top right corner of the admin. Alternatively, login via the login script with your admin username/password.
Back to TopTo log into your chat as an administrator or to edit account information, log-in using your registered username and password at www.userplane.com/chatlite. If you have forgotten your username and/or password, please email support@userplane.com with your site information such as registered domain name.
Back to TopFirst, register for a Userplane Free Instant Webchat
After you have registered the Instant Webchat, you will receive a confirmation email with an activation link. Once you have visited the link and activated your Webchat, you can login to the chat admin.
Once you have logged in, click on the "Webchat Script" button under the "Add Instant Userplane to Your Site" heading.
To put the chat login onto your webpage, copy the code generated in the blue text field and paste it into the <body> element of your webpage. Your users will now be able to login to your Webchat!
Back to TopTo add a background to your Webchat, you must first enter the administrative control panel (located at http://www.userplane.com/chatlite/). Once logged in, click "Application Settings" in the menu at the top. You will see an upload field under "Custom Background Images" where you can browse for the image you wish to use as a watermark, and upload it to our servers. Once you have uploaded an image, please allow up to 24 hours for the image to be loaded into the background.
Images do not have to be a specific size. Once uploaded, the images will automatically be resized in the chat background as a watermark. They may look distorted in the admin console.
Please note that images must be in a non-progressive jpeg format.
Back to TopUnfortunately, Userplane Instant-Install Webchat currently does not allow any password protection. In the future it will but if you wish to password protect your chat, it would be done on the website you are placing the chat on.
Back to TopThis means that either the screen name or password you entered when trying to sign into your Userplane ID account was incorrect. On the error page you can either sign-in as a guest or try to login again with your Userplane ID. In order to have a password and login emailed to you, you can visit the following page on our site:
http://www.userplane.com/directory/index.cfm
Then click on the login box, and then the "Forgot?" button. Then, on the next screen, type in your email address, and click "send." Your login information will then be emailed to you automatically. Just check your inbox and you'll be back in our chatrooms in no time!
Back to TopThis means that you have not activated your new Webchat account. On every new signup there is an email sent out that includes a link you have to click in order to activate the Webchat account. When you click this link you will activate your account and be taken to the login screen for the Webchat Instant-Install Admin. You should take this chance to login with the username and password you created. Once you are logged in you can modify any of the settings, upload a watermark image or log into the Webchat as an admin. Here is an example of what this error screen looks like:
Back to TopIn Userplane Webchat, users and admins have the ability to create rooms. User created rooms will time out and automatically expire after a period without activity. Any user created rooms, or rooms created by admins will be deleted when the app is reloaded or when there is a restart.
To create a new room either as an Admin or a user, click on the 'New Room' button located on the 'Rooms' heading bar. From there you will be prompted for the name and description of the room. Once you have set a name and description for a room, the room will automatically be created, and you will be sent there!
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